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To contact Customer Service call, 1-877-386-3811 or email, custserv@smokehouseproducts.com

Outside USA?  Please call 1-541-386-3811

 

Method of Payment:

American Express, Discover, MasterCard, VISA

Check or Money Order may be used with phone orders

U.S. Funds required

Sorry, no C.O.D.s

 

Shipping Rates:

Shipping Rates for the Continental US, Alaska, Hawaii, Puerto Rico, and Virgin Islands will be applied at time of order.  Please call customer service at 1-877-386-3811 for international shipping rates.

 

Delivery Method and Timing:

Orders are shipped via UPS whenever possible.

Please allow up to 3 weeks for delivery.

 

There is no weekend service for our Second or Next Day delivery options.  Shipments leave our warehouse facility Monday through Friday.

 

All Returns Require Prior Authorization:  Smokehouse, LLC will warranty any product against manufacturing defects for up to one year from the purchase date.  All returns must be pre-approved from the factory and returned prepaid.

    

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  We accept Visa, Master Card, Discover and American Express.
Please place a phone order to pay by check or money order.


For customer service & phone orders: 1-877-386-3811; M-F 8:00am-4pm PST

Smokehouse, LLC; P.O. Box 297; 400 Portway Avenue; Hood River, Oregon 97031

Secure 24-hour Online Ordering

Please also visit our sister site:
KC Grills
Your Gateway to Barbecue Information
A service of
netRelief, Inc.

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