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To contact Customer Service call, 1-877-386-3811 or email, custserv@smokehouseproducts.com
Outside USA? Please call 1-541-386-3811
Method of Payment:
American Express, Discover, MasterCard, VISA
Check or Money Order may be used with mail-in orders (see website for current prices and phone for freight charges before mailing order)
U.S. Funds required
Sorry, no C.O.D.s
Shipping Rates:
Shipping Rates for the Continental US, Alaska, Hawaii, Puerto Rico, and Virgin Islands will be applied at time of order. Please call customer service at 1-877-386-3811 for international shipping rates.
Delivery Method and Timing:
Orders are shipped within 2 business days if at all possible.
Orders are shipped via UPS whenever possible.
Please allow up to 3 weeks for delivery.
There is no weekend service for our Second or Next Day delivery options. Shipments leave our warehouse facility Monday through Friday.
All Returns Require Prior Authorization: Smokehouse, LLC will warranty any product against manufacturing defects for up to one year from the purchase date. All returns must be pre-approved from the factory and returned prepaid.
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