To contact our Pros in our customer service department, please complete the following form and we’ll be back to you just as soon as possible. No time? Need an answer right now before your salmon gets too dry or your jerky too crispy? Check out our Frequently Asked Questions section, or you can always call us at 877-386-3811 (during normal business hours).


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Accepted Methods of Payment: VISA, MasterCard, Discover, American Express | U.S. Funds required | Sorry, no C.O.D.s

Shipping Rates: Shipping Rates for the Continental US, Alaska, Hawaii, Puerto Rico, and Virgin Islands will be applied at time of order.

Delivery Method and Timing: Orders are shipped via UPS whenever possible. Please allow up to 3 weeks for delivery. There is no weekend service for our Second or Next Day delivery options. Shipments leave our warehouse facility Monday through Friday.

All Returns Require Prior Authorization: Smokehouse Products, LLC will warranty any product against manufacturing defects for up to one year from the purchase date. All returns must be pre-approved from the factory and returned prepaid.


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